Privacy Policy

📄Introduction

jayi9 is Bangladesh's trusted online gaming destination, providing cricket betting, live casino, slots, crash games, and card games to players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. We are committed to protecting the privacy of every player who chooses to register and play on our platform.

This Privacy Policy explains what personal data jayi9 collects, the purposes for which it is processed, how it is stored and secured, and the rights available to you as a user. By accessing or using the jayi9 platform, you acknowledge that you have read, understood, and agree to the practices described in this document. If you do not agree, please discontinue use of our services.

📝Information We Collect

To provide a safe, reliable, and personalised gaming experience, jayi9 may collect the following categories of personal information when you register, verify your identity, make a deposit, or interact with our platform:

• Identity information: full name, date of birth, gender, and national ID or passport number for account verification.
• Contact details: email address, mobile phone number (for bKash, Nagad, or Rocket-linked accounts), and residential district (e.g. Dhaka, Rajshahi, Barisal).
• Financial information: payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers; payment processors handle card data under their own security standards.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and in-game activity logs used to detect fraud and ensure fair play.
• Communications data: messages sent to our support team via Telegram (@jayi9support), live chat transcripts, and any feedback or complaints submitted through official channels.

We collect only what is necessary. If you are browsing the jayi9 website without registering, certain technical data (such as anonymous session cookies) may still be collected automatically to improve site performance and user experience.

🔍How We Use Your Information

jayi9 processes your personal data only for legitimate purposes directly related to the operation of the platform and the delivery of our services. Specifically, your information may be used to:

• Create, verify, and manage your player account, including age verification to confirm that you are 21 years of age or older.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, or supported bank transfer methods, and maintain accurate transaction records.
• Comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, and report suspicious activity to relevant authorities if legally required.
• Personalise your gaming experience — for example, surfacing cricket match odds for upcoming BPL or T20 World Cup events, or recommending slot titles suited to your play history.
• Send service-related communications such as deposit confirmations, bonus activations, security alerts, and account updates. With your explicit consent, we may also send promotional content about new games, offers, or seasonal events (such as Eid specials or Pohela Boishakh promotions).

🤝Data Sharing and Disclosure

jayi9 does not sell, lease, or trade your personal information to third-party marketers or data brokers under any circumstances. We may share your data only in the following limited situations:

• Service providers: trusted third-party processors who assist with payment processing (e.g. bKash gateway integrations), identity verification, fraud detection, and platform analytics. These providers are contractually bound to process data only for the specified purpose and must maintain equivalent security standards.
• Legal obligations: when required by applicable law, court order, or regulatory directive — for example, disclosures required under AML or KYC frameworks — jayi9 will comply with lawful requests from competent authorities.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity, subject to the same or stronger privacy protections outlined in this Policy.

In all cases, we will limit data sharing to what is strictly necessary and will not permit third parties to use your personal information for their own marketing or promotional purposes.

💳Payment Data and Financial Security

All financial transactions on jayi9 — whether deposits via bKash, Nagad, Rocket, or Upay, or bank transfers through Dutch-Bangla Bank, BRAC Bank, or City Bank — are processed over encrypted, SSL-secured connections. jayi9 does not directly store full payment card numbers, CVV codes, or mobile banking PINs. These credentials are handled exclusively by the relevant payment gateway, which operates under its own security and compliance framework.

Transaction records, including deposit and withdrawal histories, are retained as required to support account management, dispute resolution, and AML compliance. You may request a summary of your transaction history by contacting our support team at [email protected].

🍪Cookies and Tracking Technologies

jayi9 uses cookies and similar tracking technologies to operate the platform effectively and improve user experience. We employ three broad categories of cookies:

• Strictly necessary cookies: essential for the platform to function, including maintaining your login session, storing preferred language, and securing checkout flows. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: used to measure site traffic, identify popular game categories (such as cricket betting or slots), and detect pages with high exit rates so we can improve the player journey.
• Functional cookies: remember your in-game preferences, such as betting stake defaults, table game display settings, and notification preferences, so you do not need to re-enter them on each visit.

You may manage cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to use certain features of the jayi9 platform, including account login and payment flows.

🗄️Data Retention

jayi9 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. In practice, this means:

Active account data is retained for the duration of your account's existence. Financial transaction records are retained for a minimum of five years to satisfy AML obligations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, unless a longer retention period is mandated by law. Anonymised or aggregated data, which cannot reasonably identify you, may be retained indefinitely for statistical and analytical purposes.

✅Your Rights as a User

As a registered user of jayi9, you have a number of rights with respect to your personal data. These include the right to:

• Access: request a copy of the personal data jayi9 holds about you.
• Rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Erasure: request deletion of your personal data where it is no longer necessary for us to hold it, subject to any overriding legal obligations.
• Restriction: request that we limit the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Objection: object to the processing of your personal data for direct marketing purposes. You may withdraw consent for promotional communications at any time by contacting our support team.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing certain requests to prevent unauthorised access or disclosure of personal data.

🔞Age Restriction — 21+ Only

jayi9 strictly prohibits use of its platform by anyone under the age of 21. We do not knowingly collect or process personal data belonging to individuals below this age threshold. If we become aware that personal data of a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

🔄Changes to This Privacy Policy

jayi9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable law. When material changes are made, we will update the "Last updated" date shown at the top ofthis page and, where reasonably practicable, notify registered users via email or in-platform notification.

Your continued use of the jayi9 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

📬Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayi9 handles your personal data, our dedicated support team is available 24/7 to assist you.

You can reach us by email at [email protected] or via Telegram at @jayi9support. Response times are typically within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 48 hours at all other times.